Accelerated Service
Express Diagnostics
Accelerated Service is an advanced diagnosis and communication process that satisfies our customer’s demand for uptime and improves service efficiency.
Accelerated Service contains the following elements:
Go Beyond the Norm
At Graham International, we have a dedicated lane just for Accelerated Service customers with Service Advisors and a triage Technician co-located in our repair area ready to answer your questions and create an informed estimate. All of our dedicated triage technicians have over 5+ years of experience and master/diamond certification plus deep product knowledge to identify and route repairs based on difficulty.
At Graham We Make Accelerated Service the New Standard
Each time you bring your International vehicle for service or repair we strive to meet the following rigorous service
Write-Up
Graham International participates in the Accelerated Service program. We strive to complete a write-up within 15 minutes of vehicle arrival. This quick response makes Navistar aware that the vehicle is in for service and jumpstarts Navistar support activities.
Evaluation
Upon arrival a diagnostic technician will evaluate the vehicle within 2 hours. This determines if the repair is something quick or something that requires extended repair time.
Parts Availability
During the evaluation, parts requirements and availability are determined to facilitate an expedited and efficient repair process.
Communication
After evaluating the repair and determining parts the customer is updated within the 2-hour window. This allows the customer to make business decisions based on expected vehicle down time.
Confirmation
Graham International locations are constantly monitored by International Trucks to ensure uptime promises are being met.
Need Tires?
Contact our sister company,
Graham Truck Centers
SHERMAN, TEXAS
Sherman, Texas 75090
903-892-2122
PARIS, TEXAS
2945 NE Loop 286
Paris, Texas 75460
903-784-6683
© GRAHAM INTERNATIONAL
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