CUSTOMER BENEFITS

• Faster turnaround (Accelerated Service Lane) Dedicated lanes ensure International customers receive vehicle evaluation by a technician and are informed of required repair, required parts and availability, and estimated repair time within two hours of vehicle’s arrival
• All makes parts inventory (Parts Availability )Diamond Edge certified dealerships participate in Dealer Inventory Alliance (DIA) to ensure common parts are readily available in the dealers’ inventory
• Express diagnostics (Accelerator Write-Up™) First-of-its-kind mobile application that expedites customers’ service visits by streamlining the write-up and diagnostic process.
• Knowledgeable technicians (Trained Workforce) Technicians, Service Advisors and service management have all met or exceed training requirements, and undergo training to stay current with changing technology and service procedures.

Certification Process

To attain Diamond Edge certification dealers must pass rigorous parts and service guidelines, including the time it takes for a customer to get their truck diagnosed, repaired and back on the road.

Certification is awarded once a dealership achieves a minimum of 4 out of 5 diamonds.
Each diamond represents the dealers’ commitment to:

• Continuous Improvement – Certified dealers are expected to develop long-term actions plans that result in better service and reduced dwell time for you.
• Unparalleled Expertise – Extensive training completed on a routine basis ensures customers receive the highest level of service from our technicians.
• Technology Adoption – Our top service departments commit to adopting technology like our Accelerator Write-up App, a first-of-its-kind mobile app created to expedite service visits by streamlining the write-up and diagnostic process.
• Maximum Uptime – We measure our dealerships against strict benchmarks in order to minimize vehicle downtime. When a dealer acquires this diamond, it signifies they have achieved an average overall dwell time of less than 5 days for ALL vehicles serviced at this location.
• Repair Velocity – To be considered an elite International service department it takes a serious commitment. That’s why we measure how many warranty repairs are completed in 1 day or less. Faster repairs done right the first time, earn our dealers a diamond and our customers more uptime.

Our goal is to maximize customers’ uptime and provide a best-in-class customer experience.